Here at Loca Luna, we make sure we deliver beautiful, high-quality, handcrafted jewelry. We do offer exchanges on all orders if you decide to change your mind within 14 days of receiving your purchase. Please note we do not accept refunds for a change of mind. To arrange a return, please contact our Customer Care team via email to firstname.lastname@example.org
We do not accept returns when:
1. Items are not returned in their original condition i.e. have been worn, damaged or are sent without the original packaging.
2. Items are returned outside the specified return timeframe.
3. An order includes earrings due to hygienic reasons.
Otherwise, our Loca Luna team will return the good at the customer's expense.
Exchange for Size:
While we are more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered. Please note customers are responsible for the return shipping of their order as well as the re-shipping fee back to them.
Faulty Items + Repairs
All jewelry is quality checked by a specialist jeweler before it is dispatched. However, from time to time, there may be a rare fault.
Please understand that if your jewelry happens to wear and tear during the course of normal use is not considered a fault. Our jewelry is individually handcrafted which makes it delicate in nature and should be handled carefully. For more information of how to take proper care of your jewelry please check our Jewelry Care Instructions page, we have outlined everything in detail for you.
In addition, if you have received a faulty product we will gladly repair or exchange the original piece if the product was purchased within 6 months. To notify us of the fault, please fill out our Return Request Form below:
When it comes to repairing your jewelry please note that some repairs can incur a fee. This fee will be invoiced to you via email and commenced once payment is received.
If you have changed your mind and would like to cancel your order, please contact our team via email as soon as possible.
Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.
Please feel free to contact us if you require any further information.